COVID-19

20th March 2020

Dear friends,

In regards to the current Coronavirus crisis, whilst the Government has advised against all non-essential travel, there has been no direct advice given on domestic travel within the UK for businesses such as ourselves. 

In order to protect our loved ones, communities and clients, it is with deep regret and heavy hearts we have decided to close Campsie Campers until 1st June 2020.

We will be available for communication but will no longer be sending our Campervans on the road during this time.

As a small, family run business on the cusp of expansion, we are deeply saddened to announce this news.  

However, we feel it irresponsible to continue trading until Government measures to restrict travel are officially imposed in the UK. 

In order to prevent undue pressure on remote community services and to prevent further spread of COVID-19, we have taken the moral decision to no longer send our campervans or clients on their travels.

We apologise to all clients affected by this closure. We will contact each of you individually to offer postponement or issue 75% refunds where appropriate and 25% customer credits to be used at a later date, when travel becomes safe again. We hope you find these terms favourable.

We apologise too, to the establishments struggling to stay open in the current climate, with reduced staff numbers and extra safety precautions, that we will no longer be able to support you by sending visitors your way. 

We hope you understand our ethical decision is primarily to protect our communities and nation as a whole.

We are accepting new bookings from 1st of June 2020 and will keep up-to-date with information provided by the UK Government as announcements are made. 

In the event that imposed travel restrictions by the UK Government (or International Governments that apply to you) affect your reservation after 1stJune 2020, the following flexible cancellation policy will apply:

  • For reservation dates more than 30 days in the future, you can either change your dates, or your deposit can be refunded in full.
  • For bookings within 30 days we can either apply the full balance of your hire to a Customer Credit for any future bookings with us. OR we can refund your 75% balance and retain your 25% deposit as a Customer Credit for future bookings with us. 

We wish everyone the best of health in the coming months and hope to welcome you again in the future.

Best wishes,

The Team at Campsie Campers.

16th March 2020

Dear friends,

I'm sure you are all aware of the global presence of the Covid-19 Coronavirus and the rapidly developing implications that it is having on our daily lives.

Here at Campsie Campers people come first. This encompasses our staff and customers as well as the wider community. We have prepared an action plan that will help ensure we do our part on beating this virus and protecting all of us along the way. 

This action plan not only involves the disinfection on top of our regular deep cleaning of all vehicles, but also the training and safety measures for our staff, customers and suppliers to ensure they remain safe. 

At the time of writing, there are no travel restrictions domestically in the UK and there has never been a better time to explore our own environment. The level of contact with situations of exposure to Covid-19 in a Campervan in Scotland is minimal and for those looking to escape the masses, this type of holiday is a realist alternative to international travel. Client vehicles can be left securely at our village base in Fintry.

As this situation is rapidly evolving, we are mindful of people's ability to make the journey to their chosen collection/transfer point. For some of our international visitors this is either currently not advised or not possible. 

In the event of travel restrictions being imposed by the UK Government or International Governments that apply to you, the following options are available:

  • For reservation dates more than 30 days in the future, you can either change your dates, or your deposit can be refunded in full.
  • For bookings within 30 days we can either apply the full balance of your hire to a Customer Credit for any future bookings with us. OR we can refund your 75% balance and retain your 25% deposit as a Customer Credit for future bookings with us. 

**Please Note: Our Standard Terms & Conditions apply to any cancellations that are not as a direct consequence of UK or International Governments imposing travel restrictions. 

We will keep abreast of all of the current news and will try to contact those directly affected, as information becomes available.

Now is the time to be looking after ourselves and others that are vulnerable in our communities. 

We wish you all the best of health and hope to welcome you in the future.

Best wishes,

The Team at Campsie Campers.

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